Shipping policy

WHERE AND WHEN

We deliver products from Monday to Friday, between 9:00 AM and 6:00 PM. We do not ship on certain public holidays. We can only fulfil the delivery of an order if the delivery address is a home or office located in one of the countries listed in the Delivery menu.

To receive the order, ensure someone is at the address. This service does not include scheduling or booking options, so delivery will be made without prior contact from the carrier. We do not guarantee this timeframe during promotions, sales, Christmas, and stock shortages.

A delivery is considered made or a product is considered delivered with the signature of the delivery receipt at the agreed address.

We cannot guarantee this timeframe during promotion periods, sales, Christmas, or stock shortages.

Our courier will make two delivery attempts. If no one is available to receive the order, it will be held at a local post office for 5 days before being returned to our warehouse. In such cases, the customer will be responsible for the cost of re-delivery.

PARTIAL DELIVERIES

Whenever possible, we will aim to deliver everything in a single shipment. However, we reserve the right to split the delivery of the order, for example (but not limited to) if a part of the order is delayed or unavailable. If we proceed with splitting the order, the customer will be notified via email of our intention to do so. For this purpose, the email address provided by the customer at the time of purchase will be used.

INSPECTION AT DELIVERY

At the time of delivery, the customer should inspect the packaging for any damage. If the customer finds that the products are damaged, they should not accept the delivery, and the order will be returned. POMY will process a refund for the amounts paid for the order and shipping as soon as the warehouse receives and completes the return process.

Any complaint about non-receipt of an order must be made within 15 days from the date of the order. After this period, POMY will not be liable for any loss.

SHIPPING FEES

Shipping fees apply per order. The exact shipping cost depends on the delivery country. For more details on shipping prices by country, please refer to the Delivery menu on the website. 

POMY is not responsible for any eventual costs related to the shipments, placing them at the client's request.

We currently only operate in Portugal and other European countries and we use Batch and DHL as our courier partners.

Portugal (Continental)
Batch: 4,99 €
DHL: 6,42 €
Orders above 200 €: free

Portugal (Ilhas)
Batch: 8,90 €
Orders above 200 €: free

Spain
Batch: 4,99 €
DHL: 6,42 €

France
Batch: 16,83 €
DHL: 15,85 €

Germany
Batch: 8,50 €
DHL: 10,25 €

Denmark and Finland
Batch: 18,28 €
DHL: 35,26 €

Estonia
Batch: 18,28 €
DHL: 21,03 €

Austria, Belgium, Czechia, Hungary, Netherlands, Slovakia, Slovenia, Italy
Batch: 16,73 €
DHL: 18,43 €

Greece
Batch: 16,73 €
DHL: 21,03 €

Ireland and Lithuania
Batch: 16,83 €

Malta and Latvia
Batch: 18,28 €

Bulgaria
DHL: 21,03 €

United Kingdom, Croatia, Luxembourg and Romania
DHL: 18,43 €

Poland
Batch: 18,28 €
DHL: 18,43 €

 

FREE SHIPPING

If the customer places an order that exceeds the minimum order value (€200), shipping will be free of charge.