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Privacy policy

 

Piece of my heart, Unipessoal Lda" (POMY) acknowledges the importance of protecting your personal data, regardless of its nature, and we highly value honesty and transparency. Our goal is to build a strong and lasting relationship with our customers, based on trust and mutual benefit. In light of the new General Data Protection Regulation of the European Union (EU 2016/679), POMY has implemented a range of security measures to protect your data, as outlined in our Privacy Policy.

This Privacy Policy aims to explain our data handling practices at Piece of my heart, Unipessoal Lda. To complete your purchase in our online store, you must accept our privacy policy, as it is essential and imperative for the delivery of our products.

However, if you have any questions regarding this Policy, please contact us at the following email address: contact@pomyheart.com or by letter addressed to: Piece of my heart, Unipessoal Lda, Estrada Nacional Nº 249, Km 4.2, 2635-047, Rio de Mouro, Lisbon.

Company Identification

1.1. This website and the corresponding Privacy Policy are managed by Piece of my heart, Unipessoal Lda, Estrada Nacional Nº 249, Km 4.2, 2635-047, Rio de Mouro, Lisbon.

1.2. By browsing our site, you consent to the terms described in this Privacy Policy.

Our Principles

2.1. Respect for Customer Preferences

We respect the privacy and security of your personal data, and we are committed to respecting your preferences and ensuring the management of your privacy settings is autonomous, free, and uncomplicated. If you disagree with any point in this Policy, you may oppose at any time by contacting us at: contact@pomyheart.com or by mail addressed to: Piece of my heart, Unipessoal Lda, Estrada Nacional Nº 249, Km 4.2, 2635-047, Rio de Mouro, Lisbon. We will do our best to meet your wishes and address your concerns.

2.2. Best Practices

Piece of my heart, Unipessoal Lda, as the data controller, determines the purposes and means by which your personal data is processed, including all applicable security measures. We ensure that your personal data is processed in Portugal in a lawful and fair manner, in accordance with best practices.

2.3. Strict Necessity

In processing data that can identify you personally, directly or indirectly, we apply the principle of strict necessity. Therefore, the use of your personal data will always be minimal, so as not to exceed the original purpose for which it was collected and/or processed.

Collection and Processing of Personal Data

3.1. The personal data collected and processed by Piece of my heart, Unipessoal Lda is only that which you voluntarily, expressly, and unequivocally provide in the forms on this website.

3.2. The personal data collected includes: name, gender, date of birth, email, mobile phone, address, and tax identification number (NIF).

Purpose of Personal Data Processing

4.1. Your personal data is collected and processed by Piece of my heart, Unipessoal Lda only for purposes strictly related to the use of this site, associated services, and the sale of products, management and improvement of the Loyalty Program, direct marketing, and customer support management.

4.2. Piece of my heart, Unipessoal Lda aims to maintain a relationship with its customers and provide relevant benefits, information, and content related to our brand POMY. Your data will only be processed for these specific, explicit, and legitimate purposes, and not subsequently processed in a manner incompatible with these purposes. The data collected and processed is adequate, relevant, and not excessive in relation to these purposes.

4.3. However, your personal data may also be used for other processing operations within the limits of such applications. In particular, your personal data may be processed for the following purposes:

a) When you make a purchase on this site, we collect your personal data (e.g., email address, delivery address, credit card number, and phone number) in the purchase form, solely for the purposes of selling, separating, and shipping the products you ordered;

b) When you request Customer Support, we collect your personal data (e.g., first and last name, email address) solely to provide the Customer Support services of the Pomyheart.com online store relevant to this site and to offer the assistance you requested;

c) When you register, we collect your personal data (name, email address, and address) to simplify the processing of your future orders;

d) When you subscribe to the newsletter, we collect your email address to provide that service;

e) When you browse our site, we collect Cookies. Depending on your management of Cookies on our site and your interactions with us, we use some of the information collected by Cookies to ensure the proper functioning of the site, such as displaying content correctly, remembering your cart, remembering your registration, adjusting your screen resolution, improving our offers, among others. This information includes log data, location data, session duration, selected products, your equipment, browser, and IP address. You can manage Cookie consents in your Customer Area on our website;

f) When you browse our website and later visit platforms with advertising formats (social networks, Google, and other partners), you may see ads from our brand. We will also use the data to reach potential new customers who may be interested in our products.

4.4. When we collect data, we indicate required fields with asterisks when the data is necessary to:

  • Enter into a contract with you (e.g., for supplying products purchased on our websites/apps)
  • Provide the service you requested (e.g., sending you a newsletter)
  • Comply with legal requirements (e.g., invoicing).

4.5. Your personal data may be shared with service providers of Piece of my heart, Unipessoal Lda for the provision of services, with judicial, tax, and regulatory authorities, for the purpose of complying with legal obligations.

Consent

Respect for the customer's wishes is a primary concern for Piece of my heart, Unipessoal Lda regarding the processing of your personal data. Therefore, explicit and unequivocal consent will be requested for all data processing that is not strictly necessary for completing the relevant purpose, such as providing services and delivering purchased goods.

Your Rights

6.1. To exercise your right of access, rectification, erasure, restriction, or blocking of your personal data, you can send a written request to: geral@pomyheart.com or by mail to: Piece of my heart, Unipessoal Lda, Estrada Nacional Nº 249, Km 4.2, 2635-047, Rio de Mouro, Lisbon. You may also do so in your customer area on the online store.

6.2. If you wish to stop receiving direct marketing communications, you can exercise your right to object to the processing of your personal data at any time by managing consents available in your Customer Area on the online store. You can also do this by sending an email to: contact@pomyheart.com or by mail to: Piece of my heart, Unipessoal Lda, Estrada Nacional Nº 249, Km 4.2, 2635-047, Rio de Mouro, Lisbon.

Security

7.1. Piece of my heart, Unipessoal Lda employs appropriate security measures to protect your personal data against accidental or unlawful destruction, accidental loss, alteration, disclosure, or unauthorised access, and against any other form of unlawful processing. Additionally, we contractually require trusted external entities that process your personal data on our behalf to do the same.

7.2. However, Piece of my heart, Unipessoal Lda cannot guarantee that the security measures adopted to protect this site and the transmission of data and information through this site will prevent or exclude any risk of unauthorised access or data loss. Therefore, we advise that your computer is equipped with software protection for data transmission and reception (such as updated antivirus systems) and that your browser takes appropriate measures to ensure data transmission security (such as firewalls and anti-spam filters).

Retention and Processing Period

8.1. Your data is retained by Piece of my heart, Unipessoal Lda for the purposes described here for the time necessary to achieve these purposes, unless the personal data is needed to demonstrate compliance with obligations, for as long as the limitation period for relevant rights applies, or if there is a longer retention period imposed by law.

8.2. When your personal data is no longer needed, it will be removed from our systems and records or kept in an anonymised form so that it cannot be identified from it.